Enabling a script’s Callback property allows Create Callback actions in Architect call flows to select the script. This setting is unavailable by default.

To enable Architect to add callback actions to a script, follow these steps:

  1. Click Admin.

  2. Under Contact Center, click Scripts.

  3. To open a script in the editor, click the script’s name.

  4. On the Script menu, click Script Properties.

  5. Click Callback. 

  6. Set the switch to its Enabled position.