Edit a script


Prerequisites

The following permissions:

  • Scripter > Script > All
  • Scripter > PublishedScript > Add
  • Scripter > PublishedScript > View

  1. Click Admin.

  2. Under Contact Center, click Scripts.

  3. In the Script Name column, click the name of a script. The script opens in edit mode.

  4. Make the wanted changes, and save the script.

Note: If, while editing a script, you navigate away, the script editor preserves your unsaved changes. When you return, the script editor reloads your draft with unsaved changes in place. If you leave your computer and open your script on another computer or browser, the following message appears:

After six minutes this message disappears, and the script editor discards any unsaved changes.

The autosave feature is only available with scripts you have saved at least once.