The following permissions:

  • Scripter > Script > All

While editing a script, you can select components, such as buttons, text boxes, and input fields, to save as a template. Later, you can reuse them in other scripts.

The script editor supports two types of templates. Script templates are entire scripts that are packaged for reuse. Component templates are parts of a page that you can reuse in other scripts.

  1. Click Admin.

  2. Under Contact Center, click Scripts.

  3. Click the name of a script to open it in script editor.

  4. Select a component or a container of components.

  5. Click the Create Component Template button in the component properties panel. 

  6. When prompted, type a name and optional description.


  7. Click Create. The new template appears in the Component Template list in the script editor toolbar.