Resources for administrators
Depending on your next steps, click the appropriate link below to access detailed administrative resources and tasks.
Category | Description |
---|---|
Administration |
See About Administration to learn how to customize your Genesys Cloud organization. |
Alerts |
See About Alert administration to learn how to manage your alerts and alert rules. |
Architect |
See About Architect to learn how to use this drag and drop web-based design tool to create auto-attendant flows for media types, and much more. |
Documents |
See About workspaces to see how Documents helps you administer the storage, organization, and sharing of all types of files securely with our enterprise-level content repository. |
Directory Admin |
See About Directory Admin to learn how to set up groups, locations, ACD skills, and profile layouts and labels. |
Integrations |
See About Integrations to learn how Genesys Cloud integrates with systems that companies use to manage data on their people and operations. |
Organization |
See About Organization settings to learn how to manage your organization’s details, settings, wrap-up codes, and queues. |
Oubound dialing |
See Outbound dialing to learn how to manage outbound dialing campaigns with options to run sequences of campaigns or through scheduling. |
Genesys Cloud ACD |
See About Genesys Cloud ACD to learn how to dynamically match customer interactions and agents. |
Quality management |
See About Quality management to learn how to manage policies for recording, evaluation, and calibration policies, assign and complete evaluations, and analyze results. |
Reports, views, and dashboards |
See About reports, views, and dashboards to provide supervisors, managers, and executives with real-time and historical metrics for their contact center. |
Scripting |
See About Scripting to learn how to use scripts. Scripts are on-screen instructions that help agents process calls. Scripts present details about a caller or contact to the agent, often with fields for collecting or updating information. |
Speech and text analytics |
See About speech and text analytics to learn how to configure automated speech and text analytics capabilities for interactions to provide deep insight into customer-agent conversations. |
Telephony |
See About Telephony to learn how to configure the Edge, manage phones, set up your IVR, and much more. |
Web chat |
See About widgets for web chat to add a web chat widget. This feature allows customers to chat with contact center agents directly from your website. |