Authorized users and groups

An authorized user is a user who has permission to work in an organization other than the user’s home organization. By managing authorized users and groups, you can allow users and groups from another Genesys Cloud organization to work in your organization and track their activity.

For example, if you are in a trusted relationship with a partner, you can allow the partner’s users to help you configure your Genesys Cloud organization. The partner’s team of support personnel are authorized users for a customer’s organization.

You can assign roles and permissions to ensure that each user or group has the appropriate level of access. You can also remove access if necessary. Use groups to streamline the management of which users have access to your organization.

To streamline the management of authorized users, use groups. Create groups in your home organization. Then request permission for them to work in another organization. All members in the group receive the same roles and permissions. If you change the membership of the group by adding or removing a user, you do not affect the other members of the group.

Authorized users assist only with administrative tasks. The following functionality is unavailable to an authorized user in another organization.