About authorized organizations

Learn how two organizations become paired. Create and send a pairing ID to an organization you want to pair with. If you receive a pairing request, understand what it means to accept it. Remove access or delete a pairing if necessary.

• Understand the pairing process
• Roles and permissions for pairing organizations
• Create and send a pairing request to an authorized organization
• Receive and accept a pairing request
• Remove access to your organization
• Pair your organization with Genesys Customer Care

Allow users and groups from another Genesys Cloud organization to work in your organization and track their activity.

• Authorized users and groups
• Roles and permissions for authorized users and groups
• Authorize users and groups to work in your organization
• Clone a user in another organization
• View the users and groups who are authorized to work in your organization
• Request access for another authorized user or group
• Remove access from an authorized user or group

See which organizations you can work in, and see who can work in your organization. 

• See the organizations you have granted access to
• See the organizations you can access