Genesys Cloud
Deprecation: TLS 1.1 protocol

On July 29, 2020, Genesys removed the ability to connect to Genesys Cloud with the TLS 1.1 protocol.  Data actions and other components can still connect to REST endpoints with the TLS 1.2 and TLS 1.3 endpoints.

FAQs

Why is TLS 1.1 being deprecated?

TLS 1.1 is not considered a secure protocol and is not PCI-compliant. 

Am I affected?

Genesys will contact the small number of customers who will be impacted by this change. 

Endpoints must support at least one of the following protocols: TLS 1.2 or TLS 1.3. On or after July 29, 2020, data actions that use endpoints with TLS 1.1 will fail to work.

You can check if a specific endpoint will be affected. Enter the endpoint into a website that checks SSL certificates, such as one of the following websites: 

• https://gf.dev/tls-test
• https://www.ssllabs.com/ssltest/
• https://www.immuniweb.com/ssl/

How can I prepare for the deprecation?

Update your server configuration for endpoints from TLS 1.1 or older protocols to TLS 1.2 or TLS 1.3.

What if I need help or have questions?

Contact My Support.