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June 2016
Collaborate
- Improvements to Documents dashboard
Communicate
- Support for Polycom VVX 101 and 201 phones
Contact center
- Utilization option for non-ACD calls
- Change to the way that Genesys Cloud ACD assigns agents to interactions
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Communicate
Contact center
- Support for custom web chat fields
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Contact center
Integrations
- Microsoft Dynamics CRM data dip connector
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Genesys Cloud Platform
Engage
- Queue activation permission
- Custom interaction details for web chats
- Agent alias for web chats
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Collaborate
- New user statuses
- Increased chat room participant limits
Contact center
- Configurable alerts for interaction statistics
Integrations
- Genesys Cloud for Salesforce Console API logout event
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