Genesys Cloud Archive - June 2016

List of the Genesys Cloud release notes published in June 2016.

Collaborate

Improvements to Documents dashboard

Communicate

Support for Polycom VVX 101 and 201 phones

Contact center

Utilization option for non-ACD calls
Change to the way that Genesys Cloud ACD assigns agents to interactions

Communicate

Inbox improvements

Contact center

Support for custom web chat fields

Contact center

Time off requests

Integrations

Microsoft Dynamics CRM data dip connector

Genesys Cloud Platform

Help panel

Engage

Queue activation permission
Custom interaction details for web chats
Agent alias for web chats

Collaborate

New user statuses
Increased chat room participant limits

Contact center

Configurable alerts for interaction statistics

Integrations

Genesys Cloud for Salesforce Console API logout event

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.