June 2016

June 29, 2016

Collaborate

  • Improvements to Documents dashboard

Communicate

  • Support for Polycom VVX 101 and 201 phones

Contact center

  • Utilization option for non-ACD calls
  • Change to the way that Genesys Cloud ACD assigns agents to interactions
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June 22, 2016

Communicate

  • Inbox improvements

Contact center

  • Support for custom web chat fields
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June 15, 2016

Contact center

  • Time off requests

Integrations

  • Microsoft Dynamics CRM data dip connector
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June 8, 2016

Genesys Cloud Platform

  • Help panel

Engage

  • Queue activation permission
  • Custom interaction details for web chats
  • Agent alias for web chats
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June 1, 2016

Collaborate

  • New user statuses
  • Increased chat room participant limits

Contact center

  • Configurable alerts for interaction statistics

Integrations

  • Genesys Cloud for Salesforce Console API logout event
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