June 15, 2016


Contact center

Time off requests

Agents can now submit and view time off requests, and administrators can manually approve or deny the requests. For more information, see About time off requests (agents) and Agent time off requests (administrators).

Integrations

Microsoft Dynamics CRM data dip connector

The Microsoft Dynamics CRM data dip connector is new in this release. Deployed as a Bridge connector, the Microsoft Dynamics CRM data dip connector enables IVR data dips of account, contact, and case records. For more information, see About the Microsoft Dynamics CRM data dip connector.