June 22, 2016 - Genesys Cloud Resource Center

Communicate

Inbox improvements

Improvements to the unified inbox allow users to more easily manage voicemails, faxes, recordings, and evaluations. For more information, see About inbox.

Contact center

Support for custom web chat fields

New custom fields in the data container allow Genesys Cloud administrators and web developers to customize the web chat widget by defining custom fields and passing the attributes into the agent’s web chat interface. For more information, see Web Chat in the Developer Center.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.