June 22, 2016
Improvements to the unified inbox allow users to more easily manage voicemails, faxes, recordings, and evaluations. For more information, see About inbox.
Support for custom web chat fields
New custom fields in the data container allow Genesys Cloud administrators and web developers to customize the web chat widget by defining custom fields and passing the attributes into the agent’s web chat interface. For more information, see Web Chat in the Developer Center.