Inbox improvements

Improvements to the unified inbox allow users to more easily manage voicemails, faxes, recordings, and evaluations. For more information, see About inbox.

Contact center

Support for custom web chat fields

New custom fields in the data container allow Genesys Cloud administrators and web developers to customize the web chat widget by defining custom fields and passing the attributes into the agent’s web chat interface. For more information, see Web Chat in the Developer Center.