Genesys Cloud - web app tag

List of the Genesys Cloud release notes that include the web app release notes tag.
May 3, 2023

Communicate

  • Support for MDM browser authentication for Communicate for iOS

Contact Center

  • Additional voice transcription accuracy for Arabic
  • Microsoft Edge Chromium, Firefox and browser extension support for screen recording with Genesys Cloud Background Assistant
  • Automatically reschedule time zone skipped contacts

Platform

  • Identify unused roles and permissions in the Admin UI
  • Display number of interactions routed via non-predictive routing method due to timeout

Deprecations and announcements

  • BYOC Premises—Customer VM Solution deprecation

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March 8, 2023

Collaborate

  • Set time to return to previous status after users disconnect and reconnect

Communicate

  • US and Canada numbers available for Genesys Cloud Voice EMEA Regions

Contact center

  • Introducing Genesys Cloud Background Assistant for screen recording with the web app
  • Introducing regional storage for call recordings
  • SSML support in Genesys Dialog Engine Bot Flows
  • New Search endpoint
  • New variables and improvements for scripts
  • Improved do not contact (DNC) list functionality to support custom values
  • Communicate call classification update

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December 7, 2022

Communicate

  • Ringtone options for web and desktop apps

Contact center

  • Predictive routing queue impact report
  • Limited details for interactions older than 1.5 years available in all regions
  • Auto search for callbacks and outbound campaign calls in the Profile panel
  • Offset parameter added in recording bulk job API
  • Do Not Contact list endpoints for record removal
  • Genesys Messenger support for Hebrew
  • Tempo icon in Genesys Cloud
  • Workforce management time-off plan accessibility improvements
  • Knowledge workbench V2 accessibility improvements

Deprecations and announcements

  • Microsoft Edge Legacy browser support deprecation

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August 10, 2022

Contact center

  • Copy a development and feedback module
  • Genesys Beyond module enhancements
  • Configure setting to reduce latency of transcripts sent through Notifications API
  • Messenger Transport Mobile SDK
  • Use self-managed AWS Key Management Service for conversation data encryption

Platform

  • South America (São Paulo) region deployment

Deprecations

  • Microsoft Edge Legacy browser support deprecation
  • Website visitor count API change

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December 4, 2019

Deprecations

  • Internet Explorer 11 support for web app and Architect deprecation removal

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June 12, 2019

Deprecations

  • Internet Explorer 11 support for Genesys Cloud web app deprecation postponement

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May 29, 2019

Platform

  • Introducing Genesys Cloud SCIM
  • Guest and agent chat APIs

Contact center

  • Google Cloud third-party TTS engine integration
  • Export data from IVR flow views
  • Web chat deployment and documentation changes

Deprecations

  • Internet Explorer 11 support for Genesys Cloud web app deprecation

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