Genesys Cloud - subscriptions and billing tag

List of the Genesys Cloud release notes that include the subscriptions and billing release notes tag.
August 9, 2023

Contact center

  • Force stop button in digital campaign management

Integrations

  • Limitation for JSON objects depth in data action service

Platform

  • Trigger inclusion in Genesys Cloud CX 1 license

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August 02, 2023

Contact center

  • Updated WhatsApp pricing structure
  • Copy and share interaction transcripts
  • Web messaging inbound custom attribute size limit requests
  • SMS short code number in France
  • Improved workload balancing in predictive routing

Integrations

  • Two score-setting options for ranking waiting interactions

Platform

  • PCI DSS recertification
  • Genesys Cloud WhatsApp Embedded signup self-service onboarding
  • Subscribe to events from the Operational Console

Deprecations and announcements

  • Deprecation: Outbound Search Audits view
  • Mandatory SMS US and Canada registration

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November 2, 2022

Communicate

  • International number plans as outbound routes changes

Contact center

  • Introducing Genesys Cloud digital licenses
  • Agentless email notifications
  • Outbound email campaigns
  • Delivery status receipts for outbound email campaigns
  • Manage time zones for outbound email campaigns
  • Increased email size limit for custom SMTP integrations
  • New filters and columns in Content Search view
  • AudioHook billing for active use only
  • Cumulative uploads of external metrics for performance scorecards

Deprecations and announcements

  • API endpoint change for local key settings in recording service
  • CIDR IP address range for cloud media services expansion

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September 28, 2022

Contact center

  • Cards for bot conversations
  • Carousels for bot conversations
  • Manually assign waiting interactions
  • Routing metrics added to Queue Agent Detail and Agents Queues Detail views
  • Interactions views fax column and filter
  • Microsoft Azure Cognitive Services text-to-speech (TTS) integration

Platform

  • Improved user activity indicators
  • Genesys Cloud subscription name updates

Deprecations

  • API default profile change for gamification metrics postponement

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February 23, 2022

Platform

  • Genesys Cloud offer packaging and pricing changes
  • BYOC Cloud pricing model changes
  • Fair use voice transcription pricing changes

Contact center

  • Agent-owned callback requests and Scheduled Callbacks view
  • Skill matching for predictive routing
  • Dutch and Korean voice transcription view and search support

Deprecations

  • Architect Get Journey Sessions by customer action removal

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December 1, 2021

Contact center

  • Quick replies for WhatsApp messaging
  • Custom gamification profiles
  • Workforce Engagement Management add on subscription expansion of functionality and billing change

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October 28, 2020

Contact center

  • Introducing workforce management work plan rotations
  • Add an interaction to an existing coaching appointment
  • Interaction’s detail page improvements
  • WEM add-on price reduction
  • Routing Used filter and column in Performance views
  • Provider filter in Performance views

Deprecations

  • Screen recording policy changes for Genesys Cloud 2 users postponement

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July 22, 2020

Contact center

  • Introducing Genesys Dialog Engine and Architect’s Call Dialog Engine Bot action for chat, SMS, and messaging flows
  • Genesys Dialog Engine knowledge bots and knowledge bots in Architect flows
  • Genesys Dialog Engine pricing
  • Amazon Lex integration in EU (Frankfurt) and EU (London) AWS regions
  • Last-used queue for outbound interactions

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June 24, 2020

Contact center

  • Contact verification and interaction history enhancements for selected regions
  • Add Workforce Engagement Management to subscriptions
  • Template messages for agents using WhatsApp
  • Increased limit for Agent Performance views filters
  • Digital flow outcome functionality in Architect and Analytics API
  • Assign Google Dialogflow bot events for non-responsive callers
  • Barge-in functionality for Google Dialogflow enabled by default

Integrations

  • Introducing Adobe data actions integration
  • Introducing Adobe Experience Platform integration for profile lookup

Deprecations

  • Screen recording, evaluations, and surveys permissions change

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April 8, 2020

Contact center

  • Introducing Architect workflows and Architect flow actions for Predictive Engagement
  • Salesforce lead creation and campaign association with Predictive Engagement
  • Add digital channels to subscriptions
  • Reset an agent’s routing score after presence changes
  • Scheduled Callbacks view permissions change

Deprecations

  • ACD routing permissions change

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