Genesys Cloud - routing tag

List of the Genesys Cloud release notes that include the routing release notes tag.

Contact center

Multi-monitor screen recording
Manually assign waiting interactions to agents using APIs
Evaluation form question group weight changes

Contact center

Introducing Architect workflows and Architect flow actions for Predictive Engagement
Salesforce lead creation and campaign association with Predictive Engagement
Add digital channels to subscriptions
Reset an agent’s routing score after presence changes
Scheduled Callbacks view permissions change

Deprecations

ACD routing permissions change

Contact center

Blind transfer for voice interactions enhancement

Integrations

Google Dialogflow voice integration for inbound call, in-queue, and outbound flows

Contact center

Introducing preferred agent routing
Co-browse session improvements

Platform

Organization settings improvement

Contact center

MOS scores for voice interactions
Send Response action in Architect message flows
Genesys Cloud scheduling enhancements
Dutch TTS and ASR language support
Image component enhancement for scripts

Integrations

Amazon Lex integration for inbound message flows

« Previous 1 2 3

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.