Genesys Cloud - Genesys Cloud Voice tag

List of the Genesys Cloud release notes that include the Genesys Cloud Voice release notes tag.

Communicate

Toll-free number porting into Genesys Cloud Voice

Contact center

Callback routing
ACD-routed preview calls
User Status Detail report
Japanese language support

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Communicate

Genesys Cloud Voice

Contact center

Agent utilization can now be configured
Pre-call rule to dial a record in Preview Mode
Caller ID (ANI) Enhancements

Integrations

Genesys Cloud for Salesforce updates

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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