Directory integrations

July 1, 2020

Communicate

TLS transport protocol for BYOC Cloud trunks
Force TURN for WebRTC implementations
Network capture for troubleshooting

Contact center

Google Dialogflow environments for an Architect flow
New Date Span options for Metric widgets in Performance Dashboards
Supervisor actions in Agent Status widget in Performance Dashboards
Contact verification and interaction history enhancements for additional selected regions

Deprecations

Long polling for Genesys Cloud clients and network configurations deprecation removal
Data sync connector deprecation update
Web services data dip connector deprecation update

October 25, 2017

Contact center

Architect bypass audio sequence support for call flows
Workforce management short-term forecasting enhancements
Workforce management supported media types

Integrations

Microsoft Dynamics 365 data actions integration
Support for Active Directory Connector custom attributes

February 8, 2017

Collaborate

Loading of chat history

Contact center

Outbound email on behalf of a queue

Integrations

Genesys Cloud for CIC co-browse feature

August 10, 2016

Contact center

Inbox support for time off requests
Policy-based recording of email interactions
Option to override default retention behavior for recording policies in conflict

Integrations

Genesys Cloud for CIC
Custom actions for web services data dip connector