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custom client application integrations
Platform
Contact center
- Products, roles, and permissions list enhancement
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Platform
- AppFoundry support for PureConnect and PureEngage apps
Integrations
- SMS interaction support in Genesys Cloud for Salesforce
- SMS interaction support in Genesys Cloud for Chrome
- SMS interaction support in Genesys Cloud for Zendesk
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Platform
- Introducing the AppFoundry
Communicate
- Genesys Cloud Voice in the United Kingdom
Contact center
- Easier media type filtering in Interaction Details report spreadsheets
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Contact center
- Secure call flows in Architect
- Architect Exit and Next Loop actions for all call flow types
- Automatic email responses
- Substitutions for canned responses
- Bulk addition of queues to agents
- Callbacks in reports and alerts
- Workforce management schedule administration enhancements
- Workforce management export enhancements
Integrations
- Custom client applications integration
- Web services data actions integration
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