List of the Genesys Cloud release notes that include the AppFoundry marketplace release notes tag.
September 13, 2023

Customer engagement

  • Open messaging typing indicators

Data, analytics, and reporting

  • Introducing the Genesys Cloud Analytics Add-on (A3S)

Open platform

  • Architect workflow trigger automation
  • Introducing Genesys Cloud CX Accelerators

Self service and automation

  • Support center name change
  • Architect Transfer to ACD action in Genesys Dialog Engine Bot Flows
  • Introducing the Architect Optimizations dashboard
  • Architect flow outcomes and milestones user interface updates

Workforce engagement

  • Workforce Engagement Management (WEM) activity view in external web environments

Deprecations and announcements

  • Deprecation: Canned reports
  • View details

    March 15, 2023

    Contact Center

    • Topic spotting improvement
    • Extend after call work (ACW) timeout settings to digital channels
    • Agent requested after call work (ACW) option
    • After call work (ACW) analytics for callbacks improvement
    • Genesys Cloud Dialog Engine Bot Flows and Genesys Digital Bot Flows Dutch support
    • Genesys natural language understanding (NLU) improvements

    Integrations

    • Genesys AppFoundry improvements

    Deprecations and announcements

    • Static data actions for web service data actions integration
    • Genesys Predictive Engagement on Genesys Engage hybrid solutions deprecation

    View details

    August 11, 2021

    Communicate

    • Call history enhancements to mobile devices

    Contact center

    • Introducing web messaging
    • Introducing Genesys Bot Connector
    • Expiration date for DNC lists
    • Improved accessibility for ACD voice interactions

    Platform

    • Developer Blueprints for custom integrations

    Deprecations

    • Quality Management Audit API change
    • Journey Reporting Service decommission

    View details

    November 4, 2020

    Communicate

    • CIDR IP address range for cloud media services

    Contact center

    • Genesys Virtual Agent Services available in the AppFoundry
    • Bot versioning in Genesys Dialog Engine

    Platform

    • Genesys Cloud rebranding update

    Deprecations

    • Screen recording policy changes for Genesys Cloud 2 users
    • Create Site API call attribute requirement change
    • Bridge server deprecation update
    • CIC data connector deprecation update

    View details

    May 20, 2020

    Contact center

    • Introducing outbound SMS campaigns

    Platform

    • Limit organization access to users with specified IP addresses
    • Usage APIs for premium applications

    Deprecations

    • Long polling for Genesys Cloud clients and network configurations deprecation update

    View details

    April 22, 2020

    Contact center

    • Protect recordings from deletion for legal hold directive

    Platform

    • AppFoundry enhancement for resellers

    Deprecations

    • WFM forecasting After Call Work and Average Talk Time deprecation postponement

    View details

    April 1, 2020

    Contact center

    • Log an agent out of Genesys Cloud from agent views
    • Disassociate an agent from a station
    • Web chat widget support for accessibility
    • Use * and # as terminating characters in Architect call flows
    • New fonts and font sizes in ACD email

    Platform

    • Disable Collaborate chat
    • Premium application purchase enhancements

    Deprecations

    • TLS 1.0 protocol deprecation removal
    • ACD routing permissions change postponement

    View details

    August 14, 2019

    Communicate

    • Genesys Cloud audio management improvement

    Platform

    • AppFoundry free trial offers for premium applications
    • Bring Your Own Technology billing rates

    Deprecations

    • Classic Agents Performance views deprecation removal
    • Social channel management deprecation postponement

    View details

    July 11, 2018

    Contact center

    • Aggregate detail views
    • Flag problematic calls
    • New HTML editor for email messages

    Integrations

    • Premium applications in the AppFoundry
    • Skype for Business integration

    View details