Work with inbound flows


Prerequisites

The following permissions:

  • Architect > Flow > Add
  • Architect > Flow > Edit
  • Architect > FlowView

Inbound flows analyze an incoming call and route it according to the flow design. To help familiarize yourself with inbound flows, review the following pages:

Page Features you can configure

Inbound flows overview

Learn how inbound flows are handled in Architect.

Create an inbound flow

Learn how to create and configure an inbound flow in Architect. 

Configure default call flow settings

Change the default settings for the outbound flow.

Set up the flow

Review articles related to setting up a flow.

Work with expressions

Use expressions to build sophisticated and complex flow calculations by selecting variables and operators.

Task and state editor actions

Read about actions available when building a task in a flow.

About Architect

Find more information on flows, including configuring default settings; managing flows; dependency searches; flow design resources; and tips, best practices, and troubleshooting. 

Architect permissions overview

Architect permissions are based on flow design tasks, or job functions. An administrator from the PureCloud organization must assign the appropriate permissions to an Architect user.