Work with inbound flows - Genesys Cloud Resource Center

Prerequisites

The following permissions:

Architect > Flow > Add
Architect > Flow > Edit
Architect > Flow > View

Inbound flows analyze an incoming call and route it according to the flow design. To help familiarize yourself with inbound flows, review the following pages:

Page	Features you can configure
Inbound flows overview	Learn how inbound flows are handled in Architect.
Create an inbound flow	Learn how to create and configure an inbound flow in Architect.
Configure default call flow settings	Change the default settings for the outbound flow.
Set up the flow	Review articles related to setting up a flow.
Work with expressions	Use expressions to build sophisticated and complex flow calculations by selecting variables and operators.
Task and state editor actions	Read about actions available when building a task in a flow.
About Architect	Find more information on flows, including configuring default settings; managing flows; dependency searches; flow design resources; and tips, best practices, and troubleshooting.
Architect permissions overview	Architect permissions are based on flow design tasks, or job functions. An administrator from the Genesys Cloud organization must assign the appropriate permissions to an Architect user.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.