Work with outbound flows


The following permissions:

  • Architect > Flow > Add
  • Architect > Flow > Edit
  • Architect > FlowView
  • Routing > Wrapup Code > View 
  • Outbound > Contact List > View 

Use outbound flows with Genesys Cloud’s outbound dialing functionality. These flows are associated with contact lists that are used in campaigns. Outbound flows have features similar to those of inbound flows, but they also have special features that integrate with the outbound flow’s associated contact. 

To help familiarize yourself with outbound flows, review the following pages:

Page Features you can configure

About outbound flows

Learn how outbound flows are handled in Architect.

Create an outbound flow

Learn how to create and configure an outbound flow in Architect. 

Configure outbound settings

Change the default settings for the outbound flow.

Set up the flow

Review articles related to setting up a flow.

Common flow design tasks

Review articles designed to help the flow author with building the flow.

Work with expressions

Use expressions to build sophisticated and complex flow calculations by selecting variables and operators.

Task and state editor actions

Read about actions available when building a task in a flow.
About Architect

Find more information on flows, including configuring default settings; managing flows; dependency searches; flow design resources; and tips, best practices, and troubleshooting. 

Architect permissions overview

Architect permissions are based on flow design tasks, or job functions. An administrator from the Genesys Cloud organization must assign the appropriate permissions to an Architect user.