Troubleshoot the data actions integrations
Browse the following topics and the FAQs for the data actions integrations. For problems with data actions, test the actions.
- Data action does not appear in Genesys Cloud applications
- Data action fails during testing
- Data action fails in interaction flows
- Data action returns a 403 error
For more information about the integration, see About the AWS Lambda data actions integration.
- Can I use Genesys Cloud data actions to perform actions on conversations?
- How does Genesys Cloud handle credentials?
- Data action does not appear in Genesys Cloud applications
- Data action fails during testing
- Data action fails in interaction flows
- Data action that uses spaces or special characters fails
For more information about the integration, see About the Genesys Cloud data actions integration.
- Data action does not appear in Genesys Cloud applications
- Data action fails during testing
- Data action fails in interaction flows
- Data action returns a 400 error
- Data action returns a 401 error
- Data action returns a 403 error
- Data action returns a 500 error
- Data action that uses spaces or special characters fails
- executionId in error responses
- Unable to connect to Google
For more information, see About the Google data actions integration.
- Data action does not appear in Genesys Cloud applications
- Data action fails during testing
- Data action fails in interaction flows
- Data action that uses spaces or special characters fails
- Unable to connect to Microsoft Dynamics 365
For more information about the integration, see About the Microsoft Dynamics 365 data actions integration.
- Data action does not appear in Genesys Cloud applications
- Data action fails during testing
- Data action fails in interaction flows
- Data action that uses spaces or special characters fails
- Unable to connect to Salesforce
For more information about the integration, see About the Salesforce data actions integration.
- Custom action fails for unexpected reason
- Data action does not appear in Genesys Cloud applications
- Data action returns a 400 error
- Data action returns a 500 error
- Data action fails during testing
- Data action fails in interaction flows
- Data action that uses spaces or special characters fails
For more information about the integration, see About the web services data actions integration.
- Data action does not appear in Genesys Cloud applications
- Data action fails during testing
- Data action fails in interaction flows
- Data action that uses spaces or special characters fails
- Unable to connect to Zendesk
For more information about the integration, see About the Zendesk data actions integration.
