Set Genesys Cloud password requirements

  • Admin role

This procedure explains how to configure Genesys Cloud password requirements. If you want to disable Genesys Cloud login and use a single-sign-on (SSO) provider instead, see Configure Genesys Cloud to authenticate with SSO only.

  • If you change your password requirements, with the exception of Password Expiration, existing users are not affected until they change their passwords. 
  • If a user enters a password that doesn’t fit your organization’s minimum and maximum requirements, the user receives an error message. 
  • The maximum length for a password is 400 characters. 
  • Genesys Cloud protects accounts from password-guessing scripts and other abusive behavior by locking out accounts after six unsuccessful consecutive login attempts. The lockout duration is five minutes. 
  • Do not copy and paste a password to set it. If your password contains double-byte characters (for example, Japanese or Chinese characters), you cannot log in later with the keyboard.
  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click the Authentication tab.
  4. Configure the fields.
Edit this field… To set…
Minimum Length

Minimum number of characters.

Note: The default minimum length for a password is 8 characters, including a default minimum of:

  • 1 lowercase letter
  • 1 uppercase letter
  • 1 number
  • 1 special character
Minimum Letters Minimum number of letters. Use this field if you allow your users to use any combination of uppercase and lowercase letters.
Minimum Lower Case Letters Minimum number of lowercase letters. Use this field if you want to require your users to use some lowercase letters.
Minimum Upper Case Letters Minimum number of uppercase letters. Use this field if you want to require your users to use some uppercase letters.
Minimum Numerals Minimum number of numbers.
Minimum Special Characters

Minimum number of special characters.

Allowable characters: !”#$%&'()*+,-./:;<=>?@[\]^_`{|}~

Password Expiration

Length of time in days before a password expires.


  • When you change this value, the change goes into effect immediately and affects all existing passwords.
  • Any existing passwords that are older than the number of days you specify must be changed immediately. 
  • When a user’s password expires, that user must reset their password before they can log in to Genesys Cloud.
  • If a user is logged in when their password expires, they will remain logged in. However, after they log off, the user must reset their password in order to log back in. 
Minimum Age Length of time in seconds before a user can change a password.