Manage licenses


Manage licenses by assigning and unassigning roles to users. Each role has an associated license, which reflects the level of permissions assigned to that role. By default, PureCloud enables automatic license assignment.

You can dynamically add new users at any time subject to the rates listed on your contract. Your new users can then access PureCloud immediately. For more information, see Assign roles, licenses, and add-ons

To increase the number of annually committed seats for your PureCloud subscription, contact your client success or sales representative.  If you do not wish to increase the annual committed amount (e.g. user count increase is only expected for a few months), then no action is required and usage will be billed at the overage or month to month rates listed on your contract.

Note: For PureCloud feature licensing information, see the PureCloud Pricing Guide on the Genesys corporate site.