Set a user as inactive or active

Set a user to inactive when the user is expected to be out for an extended period, such as a leave or seasonal employment.

To set a user’s Genesys Cloud account to inactive:

1. Click Admin.
2. Under People and Permissions, click People.
3. Find the person with search or by paging through the user list.
4. From the Set State menu, click Inactive.
5. In the Change State pane, select a reason for the state change.
6. Click Save.

When a user account is set to inactive:

• The user cannot log in to Genesys Cloud.
• All roles assigned to the user are removed.
• All other information about the user remains intact, including email address, performance data, conversation history, chat history, files stored in documents, and voicemails. Inactive users do not appear in the directory.

To reactivate the user’s account:

1. Click Admin.
2. Under People and Permissions, click People.
3. Find the person with search or by paging through the user list.
4. From the Set State menu, click Active.
5. Click Save.

When a user account is reactivated, previously assigned roles are not restored. Only roles assigned to the user through groups are automatically applied again.