Script templates page

Thumbnails on the Templates page represent component and script templates.

  • Script templates are entire scripts that are packaged for reuse. Use a script template when you create a new script.

  • Component templates contain one or more visual components (text boxes, images, buttons, and so on) that you can insert into a script page. 

    This view lists templates of both types so that you can delete templates that you no longer need.

    Script templates page

To display the Templates page:

  1. Click Admin.

  2. Under Contact Center, click Script Templates.