Record a voicemail greeting

Prerequisites

The following permissions:

To receive voicemails: Voicemail > Voicemail > Receive
To add a voicemail greeting: Greetings > Greeting > Add
To delete a voicemail greeting: Greetings > Greeting > Delete
To edit a voicemail greeting: Greetings > Greeting > Edit
To view External Contact names in inbox: ExternalContacts > Contact > View

Use your phone to record and set up a custom voicemail greeting.

Press 86 or press the Messages or Voicemail button on your selected phone to go to your voicemail inbox.
Note: To reach your voicemail from a selected remote phone in Genesys Cloud, from the Dialpad, enter 86. and then click Call .
If you are not logged on to Genesys Cloud, enter your extension and voicemail PIN.
Say “Options” or press 3.
Note: If you have new voicemail messages, Genesys Cloud automatically prompts you to review them. To go to Options when you have new voicemail messages, press 3 when the attendant starts to review the first new message.
Say “Greetings” or press 2.
Say “Record greeting” or press 2.
Record your greeting.
Press # when you have finished recording your greeting.
Note: The maximum recording length for voicemail greetings and name prompts is 60 seconds.
To complete your voicemail greeting recording, choose one of the following options:
- To save your recording, say “Save prompt” or press 1.
- To listen to your recording, say “Review” or press 2.
- To record again, say “Rerecord” or press 3.
- To leave the menu without saving your recording, say “Cancel” or press 4.