Prerequisites

The following permissions:

  • Voicemail > Voicemail > Receive (to receive voicemails)
  • Greetings > Greeting > Add (to add a voicemail greeting)
  • Greetings > Greeting > Delete (to delete a voicemail greeting)
  • Greetings > Greeting > Edit (to edit a voicemail greeting)

Use your voicemail PIN to access your voicemail from your phone when you are not logged in to Genesys Cloud. Change your voicemail PIN from your preferences.

To access your preferences, on the sidebar, click your profile picture. Then click Preferences.

To change your voicemail PIN, from Preferences, click Voicemail PIN.

  1. Enter your new PIN in the fields.
  2. Click Change PIN.