About profiles
Profiles show users’ contact information, relationships, location, groups, education, skills, and more. Profile data becomes keywords for advanced searches and parameters for creating groups.
User profiles
View sample profiles and learn about standard fields, searching, and groups.
Manage profiles
Configure standard fields. Change profile field names. Add profile fields.
- Change the profile configuration
- Add a field to the profile configuration
- Add a section to the profile configuration
- Rename a field in the profile configuration
- Rename a section in the profile configuration
- Reorder fields in the profile configuration
- Reorder sections in the profile configuration
- Disable fields in the profile configuration
- Enable fields in the profile configuration
Complete your profile
Create and edit your profile so that others in your organization can easily find you and connect. Update your profile when information changes.
Hierarchy views
Genesys Cloud hierarchy views let you see people according to your company’s reporting structure. Browse the structure of your organization and see everyone’s peers, managers, and direct reports. Genesys Cloud automatically updates the view when an admin changes the reporting structure. Open the hierarchy view from any profile page.
