Browse the Hierarchy Tree View - Genesys Cloud Resource Center

The Hierarchy Tree View shows a person’s relationships in an expandable and collapsible tree.

To open the Hierarchy Tree View, at the top of a person’s profile, click Hierarchy Tree View.

To navigate the tree, click to expand and collapse the arrows in the reporting structure.

The hierarchy tree view

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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