Ports and services for VoIP phones under Genesys Cloud Voice

IMMEDIATE ACTION REQUIRED: To ensure the business continuity of your Genesys Cloud organization, read the entire 2024 Genesys CIDR expansion and firewall requirements notification article and then run all applicable tests to confirm your organization’s readiness for the new CIDR IP address range and the RTP port expansion.

 

This reference article lists the ports required for access to specific services for VoIP phones under Genesys Cloud Voice. For more information on other ports and services you may need to configure on your firewall, see About ports and services for your firewall. 

Services Transport/Port (Application) Destination Description
Zero-Touch Provisioning tcp/443 (HTTPS) Polycom ZTP† The secure connection an unconfigured Polycom device will make to discover its initial configuration.
Configuration Provisioning

tcp/80 (HTTP)

tcp/443 (HTTPS)

 Genesys Cloud Global Phone Provisioning (AWS) The connection a phone makes for organization level configuration. 

tcp/80(HTTP)*

tcp/443 (HTTPS)*

 Genesys Cloud Media Tier The connection a phone makes for VoIP configuration. 
Signaling

tcp/8061 (SIPS)*

tcp/5061 (SIPS)*

 Genesys Cloud Media Tier

The connection for VoIP signaling (dialing, ringing, etc. for inbound and outbound calls).

-Use 8061 for managed phones
-Use 5061 for unmanaged phones

For more information, see Cloud media services CIDR IP address range.
Media udp/16384-32768 (RTP/SRTP) Genesys Cloud Media Tier

The transmission of streaming media (audio). 

For more information, see Cloud media services CIDR IP address range.
† Third-party service; not hosted by Genesys Cloud.

* Default ranges; ports can be changed in the Genesys Cloud configuration.

 

Modified date
(YYYY-MM-DD)		 Revision
2024-08-15

Added tcp/5061 (SIPS)  to Signaling row to distinguish between managed and unmanaged phones.
2022-01-06

In the Destination column, renamed Genesys Cloud Edge Devices to Genesys Cloud Media Tier. For more information, see Edge terminology reset. 
2020-12-14

Broke out the main sections of the larger Ports and services for your firewall article into smaller articles. Created this article to cover the ports and services for VoIP phones under Genesys Cloud Voice.