Those domains that are listed and described in this table that specifically apply to your network configuration should be added to your allowlist or approved for authorized access. 

For more information on other ports and services you may need to configure on your firewall, see About ports and services for your firewall. 

Owner Region Domain Description
Genesys Cloud 

North America

 Provides the Genesys Cloud interface for users and admins; domains are region-specific and each Genesys Cloud organization exists within only one region. Entities with multiple organizations may be deployed in various regions.

United States

*.use1.pure.cloud

*.usw2.pure.cloud

FedRAMP

*.use2.us-gov-pure.cloud

Canada

*.cac1.pure.cloud

South America

São Paulo

*.sae1.pure.cloud

Asia Pacific

Sydney

*.apse2.pure.cloud

*.mypurecloud.com.au

Tokyo

*.apne1.pure.cloud

*.mypurecloud.jp

Seoul

*.apne2.pure.cloud

Mumbai

*.aps1.pure.cloud

Osaka

*.apne3.pure.cloud

EMEA

Ireland

*.euw1.pure.cloud

*.mypurecloud.ie

Frankfurt

*.euc1.pure.cloud

*.mypurecloud.de

London

*.euw2.pure.cloud

Zurich

*.euc2.pure.cloud

UAE

*.mec1.pure.cloud
North America *.ininpcv.com Provides voice and configuration services for Genesys Cloud Voice phones. (Genesys Cloud Voice customers only). This domain is legacy and not used for new customers.
All *.mypurecloud.com Provides the Genesys Cloud interface for users and admins.
All help.mypurecloud.com

Provides access to the Genesys Cloud Resource Center for product documentation.

Optional‡
All *.genesys.cloud

Provides access to the Genesys Cloud Developer Center for code samples, tutorials, and tools to help integrate Genesys Cloud into your contact center.

Optional‡

All

announcement.
mypurecloud.com

Provides access to in-app announcements about new features.

Optional‡

All

sdk-cdn.mypurecloud.com

Provides access to the Developer Center for software development kits.

Optional‡

All

appfoundry.genesys.com

Provides access to the AppFoundry for application and integration solutions.

Optional‡
Amazon AWS† All *.cloudfront.net Provides static content for Genesys Cloud applications.

All

*.s3.amazonaws.com

*.s3-{region}.amazonaws.com

*.s3.{region}.amazonaws.com

where {region} is the domain for your particular region.

 Provides S3 download links.
Google† All *.googleapis.com Provides cascading style sheet (CSS) and font information.
All *.gstatic.com Provides static content, mainly images.
All *.l.google.com Provides STUN services for Edge devices, VoIP phones, WebRTC softphones, and Collaborate multimedia.
All dns.google The Edge tests for internet connectivity by pinging 8.8.8.8. (This is the IP address of dns.google.)
New Relic†ø All *.js-agent.newrelic.com Requests made by client-side New Relic analytics browser applications.
All *.bam.nr-data.net Requests made by client-side New Relic analytics browser applications.
National Institute of Standards and Technology (NIST)†

All

Note: The global address time.nist.gov is resolved to all of the appropriate server addresses.

time.nist.gov

 The NIST servers listen for an NTP request on port 123, and respond by sending a udp/ip data packet in the NTP format. The data packet includes a 64-bit timestamp.
Polycom† All *.ztp.polycom.com Provides zero-touch phone provisioning for Polycom VoIP phones.

† Third-party service; not hosted by Genesys Cloud.

ø If you do not use New Relic, which is a third-party reporting service, you do not need to allow access to these domains.

‡ These domains are optional. Having access to these domains may help customers access documentation, announcements, software development kits, or AppFoundry solutions but they aren’t required. You can block these domains without affecting the overall functioning of Genesys Cloud.

An asterisk (*) prefix indicates that services may exist in one or more subdomains of the defined domain.

Date Revision
January 31, 2024

Reorganized the table layout to better accommodate the new regions.
January 24, 2024

Added Osaka, UAE, and Zurich regions.
January 17, 2024

Changed Developer Center domain from developer.genesys.cloud to *.genesys.cloud to include all of the subdomains.
December 20, 2023

Replaced *.s3.amazonaws.com and related regional domains with

  • prod*-inin-directory-service-profile.s3.*.amazonaws.com
  • prod*-inin-directory-service-upload.s3.*.amazonaws.com
  • prod*-inin-directory-service- static-client-resources.s3.*.amazonaws.com.
October 19, 2022 *.mypurecloud.com is now required for all regions; not just the United States.
March 23, 2022 Added US East 2 (Ohio) region
March 26, 2021 Added Mumbai (*.aps1.pure.cloud) to the Asia Pacific region.
February 24, 2021 Added new regional (*.pure.cloud) domains to the Genesys Cloud section of the table.
December 14, 2020 Broke out the main sections of the larger Ports and services for your firewall article into smaller articles. Created this article to cover the domains for your firewall allowlist.