Domains for the firewall allowlist
Those domains that are listed and described in this table that specifically apply to your network configuration should be added to your allowlist or approved for authorized access.
For more information on other ports and services you may need to configure on your firewall, see About ports and services for your firewall.
| Owner | Domain | Region | Description |
|---|---|---|---|
| Genesys Cloud |
*.use1.pure.cloud *.usw2.pure.cloud
*.use2.us-gov-pure.cloud
*.cac1.pure.cloud
|
North America United States
FedRAMP
Canada
|
Provides the Genesys Cloud interface for users and admins; domains are region-specific and each Genesys Cloud organization exists within only one region. Entities with multiple organizations may be deployed in various regions. |
|
*.sae1.pure.cloud |
South America Sao Paolo |
||
|
*.apse2.pure.cloud *.mypurecloud.com.au
*.apne1.pure.cloud *.mypurecloud.jp
*.apne2.pure.cloud
*.aps1.pure.cloud
|
Asia Pacific Sydney
Tokyo
Seoul
Mumbai |
||
|
*.euw1.pure.cloud *.mypurecloud.ie
*.euc1.pure.cloud *.mypurecloud.de
*.euw2.pure.cloud
|
EMEA Ireland
Frankfurt
London
|
||
| *.ininpcv.com | North America | Provides voice and configuration services for Genesys Cloud Voice phones. (Genesys Cloud Voice customers only). This domain is legacy and not used for new customers. | |
| *.mypurecloud.com | All | Provides the Genesys Cloud interface for users and admins. | |
| help.mypurecloud.com | All |
Provides access to the Genesys Cloud Resource Center for product documentation. Optional‡ |
|
| developer.genesys.cloud | All |
Provides access to the Genesys Cloud Developer Center for code samples, tutorials, and tools to help integrate Genesys Cloud into your contact center. Optional‡ |
|
|
announcement. |
All |
Provides access to in-app announcements about new features. Optional‡ |
|
|
sdk-cdn.mypurecloud.com |
All |
Provides access to the Developer Center for software development kits. Optional‡ |
|
|
appfoundry.genesys.com |
All |
Provides access to the AppFoundry for application and integration solutions. Optional‡ |
|
| Amazon AWS† | *.cloudfront.net | All | Provides static content for Genesys Cloud applications. |
|
*.s3.amazonaws.com *.s3-{region}.amazonaws.com *.s3.{region}.amazonaws.com where {region} is the domain for your particular region. |
All | Provides S3 download links. | |
| Google† | *.googleapis.com | All | Provides cascading style sheet (CSS) and font information. |
| *.gstatic.com | All | Provides static content, mainly images. | |
| *.l.google.com | All | Provides STUN services for Edge devices, VoIP phones, WebRTC softphones, and Collaborate multimedia. | |
| dns.google | All | The Edge tests for internet connectivity by pinging 8.8.8.8. (This is the IP address of dns.google.) | |
| New Relic†ø | *.js-agent.newrelic.com | All | Requests made by client-side New Relic analytics browser applications. |
| *.bam.nr-data.net | All | Requests made by client-side New Relic analytics browser applications. | |
| National Institute of Standards and Technology (NIST)† |
time.nist.gov |
All (The global address time.nist.gov is resolved to all of the appropriate server addresses.) | The NIST servers listen for an NTP request on port 123, and respond by sending a udp/ip data packet in the NTP format. The data packet includes a 64-bit timestamp. |
| Polycom† | *.ztp.polycom.com | All | Provides zero-touch phone provisioning for Polycom VoIP phones. |
† Third-party service; not hosted by Genesys Cloud.
ø If you do not use New Relic, which is a third-party reporting service, you do not need to allow access to these domains.
‡ These domains are optional. Having access to these domains may help customers access documentation, announcements, software development kits, or AppFoundry solutions but they aren’t required. You can block these domains without affecting the overall functioning of Genesys Cloud.
An asterisk (*) prefix indicates that services may exist in one or more subdomains of the defined domain.
| Date | Revision |
| October 19, 2022 | *.mypurecloud.com is now required for all regions; not just the United States. |
| March 23, 2022 | Added US East 2 (Ohio) region |
| March 26, 2021 | Added Mumbai (*.aps1.pure.cloud) to the Asia Pacific region. |
| February 24, 2021 | Added new regional (*.pure.cloud) domains to the Genesys Cloud section of the table. |
| December 14, 2020 | Broke out the main sections of the larger Ports and services for your firewall article into smaller articles. Created this article to cover the domains for your firewall allowlist. |