This reference article lists the ports required for access to specific services in the Genesys Cloud browser client, the Genesys Cloud desktop app, and the Genesys Cloud Background Assistant. For more information on other ports and services you may need to configure on your firewall, see About ports and services for your firewall. 

Services Transport/Port (Application) Destination Description
All tcp/443 (HTTPS/WSS) Genesys Cloud, Amazon AWS The secure connection from your client to the Genesys Cloud Services on the public Internet.

Video chat

Screen share

Screen recording

 

tcp/3478 (STUN)

udp/3478 (STUN)

tcp/19302 (STUN)†

udp/19302 (STUN)†

Genesys Cloud, Amazon AWS

Google*

 Session Traversal Utilities for NAT (STUN) is an egress connection that informs a host of its public IP address used for media-based communications.

udp/16384-32768 (SRTP)

 Genesys Cloud, Amazon AWS The secured transmission of streaming media (audio and video).  

Screen recording

tcp/8191 (HTTPS)

Genesys Cloud Background Assistant running on localhost loopback address (127.0.0.1)

 Secure connection from a Genesys Cloud browser client to the Genesys Cloud Background Assistant to facilitate screen recording.

WebRTC signaling

tcp/3478 (STUN)

udp/3478 (STUN)

tcp/19302 (STUN)†

udp/19302 (STUN)†

Genesys Cloud, Amazon AWS

Google*

 These ports must be opened for both the client and Edges. These are used for the srflx and relay candidates. If they are closed, calls will have a high rate of failure.

WebRTC Media

udp/16384-32768 (SRTP/TURN)

 Genesys Cloud Edge devices, Genesys Cloud, Amazon AWS The transmission of secured streaming media (audio).
* Third-party service – not hosted by Genesys Cloud.

† Optional – For more information, see Does port 19302 for Google’s STUN need to be open?

Date Revision
November 2, 2022 Added the screen recording row with the Genesys Cloud Background Assistant destination.
December 14, 2020 Broke out the main sections of the larger Ports and services for your firewall article into smaller articles. Created this article to cover the ports and services for Genesys Cloud clients.