Out of adherence

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

Adherence compares your current activity against your scheduled activity. If your status does not reflect your scheduled activity, then you are out of adherence. Warning appears at the top of the client and a warning message appears at the bottom of the client.

Warning message about being out of adherence

You can dismiss this warning message. However, until you change your status to be in compliance with your schedule, Warning appears at the top of the client and Warning Out of Adherence appears above the list of statuses. Warning about being out of adherence When you change your status to be in compliance with your schedule, Warning and Warning Out of Adherence disappear. If you are not currently scheduled but go On Queue, you will also see Warning and the Out of Adherence message.

For more information, see About workforce management, About workforce management for agents, and Client interface.

For more information about the integrations, see About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, About Genesys Cloud for Microsoft Teams, and About Genesys Cloud for Zendesk.