Forward a voicemail
- Communicate – User default role
- Voicemail > Voicemail > Receive permission
- Open the voicemail in your voicemail box.
- Optionally, to include a note with the voicemail, click Edit. Then type your note and click Save.
- Click Forward .
- In the field, begin to type the name of the group or individual to whom you want to forward the voicemail.
- Click the name of the group or individual.
Genesys Cloud immediately sends the voicemail. A copy of the voicemail remains in your inbox. The Forward icon appears below the phone number. To see to whom you forwarded the voicemail, hover over that icon .Note: As soon as you click a name, Genesys Cloud sends the voicemail.
Note: If you receive a voicemail, an icon appears next to the voicemail. Hover over the icon to see who forwarded the voicemail to you.