Genesys Cloud Voice global coverage and regulations

While you can purchase and port Genesys Cloud Voice numbers globally, there are certain restrictions that apply to the numbers you can purchase and port. For more information on these number purchase and port restrictions, see Purchase DID numbers and Purchase toll-free numbers.

Genesys Cloud Voice is available in most areas of the following provinces and territories:

  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Northwest Territories
  • Nova Scotia
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

Genesys Cloud Voice is available in the following countries in EMEA. Each country has certain regulations that apply to the purchase of phone numbers and use of Genesys Cloud Voice.

Country Notes
Austria Regulations
Belgium Regulations
Denmark Regulations
Finland Regulations 
France Regulations 
Germany Regulations
Ireland Regulations
Netherlands Regulations
Norway Regulations
Poland Regulations
Portugal Regulations
Spain Regulations
Sweden Regulations 
Switzerland Regulations
United Kingdom Regulations

Genesys Cloud Voice coverage is available in all 50 states and the following US territories:

  • American Samoa
  • Guam
  • N.Mariana Islands
  • Puerto Rico
  • US Virgin Islands