Genesys Cloud Voice global coverage requirements and restrictions

While you can purchase and port Genesys Cloud Voice numbers globally, certain countries have specific activation requirements and service restrictions that apply to the numbers you can purchase. For more information on purchasing numbers in Genesys Cloud Voice, see Purchase DID numbers and Purchase toll-free numbers.

Genesys Cloud Voice is available in most areas of the following provinces and territories:

  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Northwest Territories
  • Nova Scotia
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

Genesys Cloud Voice is available in the following countries in EMEA. Each country has certain activation requirements and service restrictions that apply to the purchase of phone numbers and use of Genesys Cloud Voice.

Genesys Cloud Voice coverage is available in all 50 states and the following US territories:

  • Guam
  • N.Mariana Islands
  • Puerto Rico
  • US Virgin Islands