Genesys Cloud Voice pricing

Genesys Cloud Voice is a usage-based service. There are costs for making and receiving calls (calls are charged per minute), a one-time phone number setup fee (NRC), and a monthly fee (MRC) for phone numbers.

  • Inbound calls are calls to your number and the rates cover calls from landlines and mobile phones.
  • Outbound calls are calls from your number and the rates cover national and international calls to landlines, mobile phones, and more expensive destinations.

To find out the availability and detailed pricing for your country, select your region and check the relevant rate tables. Note that taxes and surcharges may apply.

  • Americas rates apply to organizations based in the following AWS Regions: US-East 1, US-West 2, CA-Central-1, SA-East-1, and (US-East-2 (FedRAMP).
  • EMEA rates apply to organizations based in the following AWS Regions: EU-Central-1, EU-Central-2, EU-West-1, and EU-West-2.
Notes:
  • Genesys Cloud Voice does not offer specific quantities of reserved channels to individual customers. Genesys Cloud Voice is actively monitored to ensure adequate capacity is available based on average monthly utilization.
  • When you port numbers to Genesys Cloud Voice, you will incur any Non-recurring charge (NRC), Monthly recurring charge (MRC), and usage fee associated with having those numbers in Genesys Cloud Voice as listed in the pricing tables contained in this article.

For more detailed pricing information, select your region.

Effective date: April 7, 2025

US East (N. Virginia) / US West (Oregon) / Canada (Central) / South America (São Paulo)

USD Inbound Toll-Free and DID prices


CAD Inbound Toll-Free and DID prices


BRL Inbound Toll-Free and DID prices


EUR Inbound Toll-Free and DID prices


GBP Inbound Toll-Free and DID prices


USD Outbound prices

The charge for a short duration call is $0.0025/call.

CAD Outbound prices

The charge for a short duration call is $0.0025/call.

BRL Outbound prices

The charge for a short duration call is $0.0025/call.

EUR Outbound prices

The charge for a short duration call is €0.002/call.

GBP Outbound prices

The charge for a short duration call is £0.0018/call.

EU (Frankfurt) / EU (Ireland) / EU (London) / EU (Zurich)

EUR Inbound Toll-Free and DID prices


GBP Inbound Toll-Free and DID prices


USD Inbound Toll-Free and DID prices


CAD Inbound Toll-Free and DID prices


BRL Inbound Toll-Free and DID prices


EUR Outbound prices

The charge for a short duration call is €0.002/call.

GBP Outbound prices

The charge for a short duration call is £0.0018/call.

USD Outbound prices

The charge for a short duration call is $0.0025/call.

CAD Outbound prices

The charge for a short duration call is $0.0025/call.

BRL Outbound prices

The charge for a short duration call is $0.0025/call.

Legal notice: When you view the current Genesys Cloud Voice rate schedule listed in this article, you agree to receive and accept all future rate changes when they post.  

For information on coverage and regulations, see Genesys Cloud Voice global coverage and regulations.

Modified date
(YYYY-MM-DD)		 Revision
2025-04-07

Added DID and TFN pricing information for Latvia, Lithuania, and Slovakia.
2025-01-27

Altered the introductory paragraph to provide details to help customers interpret pricing information listed in the pricing tables contained in this article.
2024-06-03
  • Reorganized layout such that all pricing content is in a single article. Pricing content is now available in PDF format.
  • Pricing changes effective June 1, 2024:
    1. Added regional currency rates
    2. Short duration call surcharge increase
    3. Inbound Toll-Free rate decrease for the following countries:
      • Argentina, Austria, Australia, Belgium, Brazil, Chile, Colombia, Czech Republic, Denmark, Dominican Republic, Finland, France, Greece, Italy, Japan, Mexico, Netherlands, New Zealand, Peru, Portugal, South Africa, Singapore, Spain, Sweden, Switzerland, Thailand, United Kingdom 
    4. Inbound local number (DID) rate decrease for the following countries:
      • Finland, France, Germany, Italy, Poland, Portugal, Spain, United Kingdom

Revision history prior to June 3, 2024