Genesys Cloud Voice pricing
Genesys Cloud Voice is a usage-based service. Pricing varies based on the location of your Genesys Cloud Organization region along with the to/from of each call.
All Genesys Cloud Voice domestic and international calling rates are variable and subject to change, including, but not limited to, instances where our carriers change their rates. Porting and other Genesys Cloud Voice charges you can incur are subject to change, including but not limited to, snapback porting fees and porting escalation fees.
If you are a Genesys Cloud Voice Customer in the EMEA region, this notification is to inform you of upcoming changes in your International outbound calling rates. The new rates will be available in the Genesys Cloud Voice pricing article in the Genesys Cloud Resource Center.
For more information, download the PDF.
For more detailed pricing information, select your region.
US East (N. Virginia) / US West (Oregon) / Canada (Central) / South America (São Paulo)
Pricing in US dollars
Pricing in Canadian dollars
EU (Frankfurt) / EU (Ireland) / EU (London)
Pricing in euros
Pricing in British pounds
- Usage Pricing is per minute
- NRC = Non-Recurring Charge
- MRC = Monthly Recurring Charge
For information on coverage and regulations, see Genesys Cloud Voice global coverage and regulations.