Genesys Cloud Voice pricing


Genesys Cloud Voice is a usage-based service. Pricing varies based on the location of your Genesys Cloud Organization region along with the to/from of each call. 

All Genesys Cloud Voice domestic and international calling rates are variable and subject to change, including, but not limited to, instances where our carriers change their rates. Porting and other Genesys Cloud Voice charges you can incur are subject to change, including but not limited to, snapback porting fees and porting escalation fees.

Note: You can view the current Genesys Cloud Voice rate schedule by this webpage and deem to receive and accept all rate changes when they post.

For more detailed pricing information, select your region.


US East (N. Virginia) / US West (Oregon) / Canada (Canada Central)

Pricing in US dollars

Number purchase and inbound usage charges

Outbound usage charges

Examples of pricing in US dollars

Pricing in Canadian dollars

Number purchase and inbound usage charges

Outbound usage charges

Notes:
  • Usage pricing is per minute
  • NRC = Non-recurring charge
  • MRC = Monthly recurring charge


EU (Frankfurt) / EU (Ireland) / EU (London)

Pricing in euros

Number purchase and inbound usage charges

Outbound usage charges

Examples of pricing in euros

Pricing in British pounds

Number purchase and inbound usage charges

Outbound usage charges

Notes:
  • Usage Pricing is per minute
  • NRC = Non-Recurring Charge
  • MRC = Monthly Recurring Charge