Genesys Cloud Voice pricing

Genesys Cloud Voice is a usage-based service. Pricing varies based on the location of your Genesys Cloud Organization region along with the to/from of each call. 

All Genesys Cloud Voice domestic and international calling rates are variable and subject to change, including, but not limited to, instances where our carriers change their rates. Porting and other Genesys Cloud Voice charges you can incur are subject to change, including but not limited to, snapback porting fees and porting escalation fees.

Note: When you port numbers to Genesys Cloud Voice, you will incur any Non-recurring charge (NRC), Monthly recurring charge (MRC), and usage fee associated with having those numbers in Genesys Cloud Voice as listed in the pricing tables contained in this article.

For more detailed pricing information, select your region.

US East (N. Virginia) / US West (Oregon) / Canada (Canada Central)

Pricing in US dollars

Number purchase and inbound usage charges

Outbound usage charges

Examples of pricing in US dollars

Pricing in Canadian dollars

Number purchase and inbound usage charges

Outbound usage charges

Notes:
  • Usage pricing is per minute
  • NRC = Non-recurring charge
  • MRC = Monthly recurring charge

EU (Frankfurt) / EU (Ireland) / EU (London)

Pricing in euros

Number purchase and inbound usage charges

Outbound usage charges

Pricing in British pounds

Number purchase and inbound usage charges

Outbound usage charges

Notes:
  • Usage Pricing is per minute
  • NRC = Non-Recurring Charge
  • MRC = Monthly Recurring Charge
Legal notice: When you view the current Genesys Cloud Voice rate schedule listed in this article, you agree to receive and accept all future rate changes when they post.

For information on coverage and regulations, see Genesys Cloud Voice global coverage and regulations.