Genesys Cloud Voice activation requirements and service restrictions for Denmark

There are certain activation requirements and service restrictions that apply to using Genesys Cloud Voice in Denmark.

Activation requirements

Any company located inside Denmark can purchase Genesys Cloud Voice geographic numbers in Denmark. Geographic numbers in Denmark no longer require the number prefix to match with the corresponding local area address. Genesys Cloud Voice geographic numbers cannot be purchased or assigned to residents or companies registered outside Denmark. Danish regulations require one of the following forms of identification as acceptable proof of address:
- Business registration showing Danish address
- Utility bill
- Tax notice
- Rent receipt
- Title deed
Domestic toll-free numbers in Denmark start with the prefix (0800). A domestic toll-free number does not require an address for activation. These numbers can only be called within Denmark from landlines and mobile phones. There is a regulatory process requirement for obtaining domestic toll-free numbers in Denmark. The numbers per order are limited in quantity and can take a few days to weeks for ordering/activation.
Customers must provide their Denmark VAT number at the time of number purchase. Any company located inside Greece can purchase Genesys Cloud Voice geographic numbers in Greece. Genesys Cloud Voice geographic numbers cannot be purchased or assigned to residents or companies registered outside Greece. Additional address and identity verification documentation is required for purchase.

Porting numbers in Denmark depends on specific carrier agreements and is not guaranteed. If you are not sure if you can port numbers, submit the list of numbers to the appropriate porting team for verification before you request a port. For more information, see Genesys Cloud Voice support.
Genesys Cloud Voice does not offer non-geographic numbers (NGN). However, Genesys constantly evaluates customer requirements and may offer these numbers in the future.