Genesys Cloud Voice activation requirements and service restrictions for Chile

There are certain activation requirements and service restrictions that apply to using Genesys Cloud Voice in Chile.

Activation requirements

Geographic numbers can be assigned only if the enterprise is physically located within the area associated with the number. These numbers are based on city area codes. For example, a Santiago area number (+56-2-XXX-XXXX). Not all cities are available; availability depends on our supplier inventory and current availability in the market. The Genesys Cloud Voice Number Management, which allows you to purchase DID and toll-free numbers, provides the most current information about the availability of numbers in any geographic area.
Domestic toll-free numbers in Chile start with prefix (0800). These numbers can only be called within Chile from landlines and mobile phones. Note that there is a regulatory process requirement for obtaining domestic toll-free numbers in Chile. The numbers per order are limited in quantity and can take a few days to weeks for ordering/activation.

Number portability is available only for geographical numbers in Santiago.
Genesys Cloud Voice does not offer non-geographic numbers (NGN). However, we constantly evaluate customer requirements and may offer these numbers in the future.