Genesys Cloud Voice activation requirements and service restrictions for South Korea

Certain activation requirements and service restrictions apply to Genesys Cloud Voice use in South Korea.

Activation requirements

• Any company located in South Korea can purchase Genesys Cloud Voice geographic or National numbers, depending on availability. Genesys Cloud Voice numbers cannot be purchased by or assigned to companies registered outside of South Korea. Additional address and identity verification documents are required for purchase.
• Numbers are based on fixed and mobile codes. For example, a South Korea area number (+82-XX-XXXXXX) is a fixed number. Availability of each number type depends on our supplier inventory and current availability in the market. The Genesys Cloud Voice Number Management provides the most current information about the availability of numbers in any geographic area. For more information, see Purchase DID numbers.
• Domestic toll-free numbers start with prefix (+82808). A domestic toll-free number requires an address and company registration details for activation and can only be purchased by a company registered inside of South Korea. The quantity of numbers per order is limited and can take a few days to weeks to complete order processing and activation. For more information, see Purchase toll-free numbers.

Service restrictions

• Outbound calling service is available for calls made from numbers obtained through Genesys; outbound calls originating from other numbers are not supported.
• Porting is currently not available for any number type.
• Emergency calling is not supported on any number type.
• International Inbound voice calling to South Korea numbers is not supported.

Genesys Cloud Voice does not offer non-geographic numbers (NGN) other than Toll-free. However, we constantly evaluate customer requirements and may offer these numbers in the future.

For more information, see Genesys Cloud Voice global coverage requirements and restrictions.