Edit a DNC entry - Genesys Cloud Resource Center

Click Admin.
Under Outbound, click List Management.
Click the Do Not Contact Lists tab.
Click the intersection of a row and a Name column. This action opens the properties of the entry. From the properties, you can rename the list, append data to it, or export records to a comma-separated values file (.csv).
- Rename the DNC list by typing a different name in the DNC List Name box.
- Append records to a DNC list
- Download DNC records
Click Save.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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