Create a new internal-custom DNC list
Prerequisites
- Outbound > Dnclist > Add, Delete, Edit, View permissions
- A file of DNC records in .csv format.
Create an internal-custom do not contact (DNC) list by uploading a .csv file of custom values.
At minimum, the .csv file must contain at least one column of custom values. A DNC file can contain multiple custom values, for example:
Last Name, First Name,City
Smith,Bill,Boston
Thomas,Terry, Indianapolis
Create an internal-custom DNC list
- Click Admin.
- Under Outbound, click List Management.
- Click the Do Not Contact Lists tab.
- Click Create New.
- Type a unique name in the DNC List Name field. DNC list names can contain spaces, numbers, and special characters, but must be unique.
- Select a division from the Division box, or accept the default Home division. If you do not assign the list to a custom division, it belongs to the Home division by default. See About Access Control and Divisions overview.
- Choose Internal – Custom from the DNC List Type box.
- In the Custom Exclusion Column field, type the name of the column from the contact list .csv file that you want to match against the DNC list.
- Click Browse. Select a .csv file, and then click Open. The page displays the first few rows of data.
- From the DNC List Columns section, select DNC Upload Columns.
-
(Optional) If you include an expiration DateTime column in your DNC list, select the DNC expiration column name.
Notes:
- The expiration DateTime format must be
yyyy-MM-ddTHH:mmZ
, such as2017-05-20T01:44Z
or2021-03-08T12:30Z
. An invalid format imports the phone number without an expiration DateTime. - The expiration date cannot be more than 180 days in the future.
- The expiration time must be in Universal Coordinated Time (UTC).
- Contact attempts resume after the expiration DateTime.
- If you do not specify a DateTime in the expiration column, then no expiry exists for that entry.
- If a record includes multiple email addresses, then the expiration DateTime applies to all.
- You cannot delete a record from a DNC list, however to cause the system to skip an included record, add an expiration DateTime from the past.
- The expiration DateTime format must be
- Click Save.
Note: After you save a DNC list, you cannot change the Custom Exclusion column for this DNC list. You must create a new DNC list for a different Custom Exclusion column.