Create a new internal-custom DNC list

Prerequisites
  • Outbound > Dnclist > Add, Delete, Edit, View permissions
  • A file of DNC records in .csv format.

Create an internal-custom do not contact (DNC) list by uploading a .csv file of custom values.

At minimum, the .csv file must contain at least one column of custom values. A DNC file can contain multiple custom values, for example:

Last Name, First Name,City
Smith,Bill,Boston
Thomas,Terry, Indianapolis

Create an internal-custom DNC list

  1. Click Admin.
  2. Under Outbound, click List Management.
  3. Click the Do Not Contact Lists tab.
  4. Click Create New.
  5. Type a unique name in the DNC List Name field. DNC list names can contain spaces, numbers, and special characters, but must be unique.
  6. Select a division from the Division box, or accept the default Home division. If you do not assign the list to a custom division, it belongs to the Home division by default. See About Access Control and Divisions overview.
    Figure shows default Home division.
  7. Choose Internal – Custom from the DNC List Type box.
  8. In the Custom Exclusion Column field, type the name of the column from the contact list .csv file that you want to match against the DNC list.
  9. Click Browse. Select a .csv file, and then click Open. The page displays the first few rows of data.
  10. From the DNC List Columns section, select DNC Upload Columns.
    DNC Upload Columns

  11. (Optional) If you include an expiration DateTime column in your DNC list, select the DNC expiration column name.

    Notes:
    • The expiration DateTime format must be yyyy-MM-ddTHH:mmZ, such as 2017-05-20T01:44Z or 2021-03-08T12:30Z. An invalid format imports the phone number without an expiration DateTime.
    • The expiration date cannot be more than 180 days in the future.
    • The expiration time must be in Universal Coordinated Time (UTC).
    • Contact attempts resume after the expiration DateTime.
    • If you do not specify a DateTime in the expiration column, then no expiry exists for that entry.
    • If a record includes multiple email addresses, then the expiration DateTime applies to all.
    • You cannot delete a record from a DNC list, however to cause the system to skip an included record, add an expiration DateTime from the past.
  12. Click Save.
    Note: After you save a DNC list, you cannot change the Custom Exclusion column for this DNC list. You must create a new DNC list for a different Custom Exclusion column.