Explore contact details
View the full contact information for a contact, notes associated with a contact, and the dates, notes, and wrap-up codes of previous interactions associated with a contact. From this full profile, you can also verify that the contact profile matches the client in the interaction so Genesys Cloud can associate the interaction with the contact.
From a contact’s profile in the Interactions panel, click the arrow beside the contact’s name.
The contact’s full profile opens to the right of the Interactions panel.
- To verify that the contact’s profile matches the client in the interaction, click Verify profile.
- To cancel the verification, click the ellipsis and then click Cancel verification.
From the full profile, you can also:
- To return to the profile in the Interactions panel, click the X.