Explore contact details


View the full contact information for a contact, notes associated with a contact, and the dates, notes, and wrap-up codes of previous interactions associated with a contact. From this full profile, you can also verify that the contact profile matches the client in the interaction so Genesys Cloud can associate the interaction with the contact.

  1. From a contact’s profile in the Interactions panel, click the arrow beside the contact’s name.

    contactprofilearrow

    The contact’s full profile opens to the right of the Interactions panel. 

  2. To verify that the contact’s profile matches the client in the interaction, click Verify profile
  3. To cancel the verification, click the ellipsis and then click Cancel verification.
  4. From the full profile, you can also:

  5. To return to the profile in the Interactions panel, click the X.