Edit a contact in the Interactions panel
- External Contacts > Contact > Edit permission
After you verify a contact, update or add information about a contact, including phone numbers, addresses, and other information. You can also edit a contact in the contact’s External Contacts profile.
- Click Profile .
- Verify the contact’s profile for the interaction.
- From the Profile panel, you can edit the following contact information:
- To edit the contact information, click Edit contact on the Details tab.
- To edit the organization information of the contact, click Edit organization on the Organization tab.
- Manage notes from the Notes tab.
- To clear any information that you added, at the bottom of the Profile panel, click Cancel.
Note: If you cancel, Genesys Cloud does not unverify a profile. - To save your changes, at the bottom of the Profile panel, click Save.