Download files in the desktop app - Genesys Cloud Resource Center

Prerequisites

Content Management User permission assigned to any role

Note: Files always get saved to your Downloads folder.

Click Documents.
Search for a file or open a workspace.
Hover over the file.
Under Actions, click Download.
The Downloads dialog box displays the files that you have downloaded.

Click the image for details.

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To remove the files from this dialog box, click Clear Finished.

Note: Removing files from this dialog box does not affect the files on your device or computer. They remain where you downloaded them.

Tip: On a Mac, use the Cmd+D keyboard shortcut to open the Downloads dialog box and view the files you have downloaded.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.