You can use the following keyboard shortcuts with the desktop app for Windows or Mac. 

Keyboard shortcut Description 

Ctrl+F

 Goes to Search field to search Collaborate profile pages.

Ctrl+Shift+F

 Opens a find bar to search for keywords in a Collaborate page view.

Ctrl+[

 Goes to the previous view in your Collaborate browsing history.

Ctrl+D

 Opens the Downloads dialog box in Documents.

F5

 Refreshes the Collaborate application.

Ctrl+F5

 Reloads the Collaborate application, ignoring the files stored locally in the cache.

M

 Mutes audio in a video chat.

V

 Stops video in a video chat.

E

 Ends a video chat.

F

 Enters full screen mode in a video chat.

,

 Opens video chat settings.

R

 Opens the video chat roster.

S

 Lets you share you screen in a video chat.

Keyboard shortcut Description 

Cmd+F

 Goes to Search field to search Collaborate profile pages.

Cmd+Shift+F

 Opens a find bar to search for keywords in a Collaborate page view.

Cmd+[

 Goes to the previous view in your Collaborate browsing history.

Cmd+D

 Opens the Downloads dialog box in Documents.

Cmd+R

 Refreshes the Collaborate application.

Cmd+0

 Reopens the main Genesys Cloud window.

Option+Cmd+R

 Reloads the Collaborate application, ignoring the files stored locally in the cache.

M

 Mutes audio in a video chat.

V

 Stops video in a video chat.

E

 Ends a video chat.

F

 Enters full screen mode in a video chat.

,

 Opens video chat settings.

R

 Opens the video chat roster.

S

 Lets you share you screen in a video chat.

Note: For more information about chat quick access and its keyboard shortcuts, see Use chat quick access.