Desktop app keyboard shortcuts

You can use the following keyboard shortcuts with the desktop app for Windows or Mac. 

Keyboard shortcut Description 

Ctrl + F

Goes to Search field to search Collaborate profile pages.

Ctrl + Shift + F

Opens a find bar to search for keywords in a Collaborate page view.

Ctrl + [

Goes to the previous view in your Collaborate browsing history.

Ctrl + D

Opens the Downloads dialog box in Documents.

F5

Refreshes the Collaborate application.

Ctrl + F5

Reloads the Collaborate application, ignoring the files stored locally in the cache.

Keyboard shortcut Description 

Cmd + F

Goes to Search field to search Collaborate profile pages.

Cmd + Shift + F

Opens a find bar to search for keywords in a Collaborate page view.

Cmd + [

Goes to the previous view in your Collaborate browsing history.

Cmd + D

Opens the Downloads dialog box in Documents.

Cmd+R

Refreshes the Collaborate application.

Cmd+0

Reopens the main Genesys Cloud window.

Option + Cmd + R

Reloads the Collaborate application, ignoring the files stored locally in the cache.