Create a WebRTC phone trunk


Genesys recommends that you rely on the default WebRTC phone trunk settings described in this article. However, if you need to exercise more control over the configuration of your WebRTC phone trunk, see Configure advanced WebRTC phone trunk settings.

If you need more information about any of the settings on the Create/Edit Phone Trunk page, see WebRTC phone trunk settings.

Note: Confirm that the ports required for WebRTC are not blocked by your firewall. For more information, see Ports and services to configure on your company firewall.


  1. Click Admin.
  2. Under Telephony, click Trunks.
  3. Click the Phone Trunks tab.
  4. Click Create New.
  5. In Phone Trunk Name, enter a trunk name.
  6. From the Type list, select WebRTC Phone Connection.
  7. Click Save Phone Trunk.