• Edge and Media Tier version or later.

Genesys Cloud WebRTC supports Trickle ICE (Interactive Connectivity Establishment) to improve WebRTC connection times. This support includes both persistent connection and non-persistent connection times.

ICE is a standard method of NAT traversal for use with WebRTC, defined in IETF RFC 5245. Trickle ICE is an optimization of the original ICE specification and streamlines the connection process. The result is that the Trickle ICE implementation in Genesys Cloud WebRTC allows for more flexibility in establishing connections. More specifically, with Trickle ICE, Genesys Cloud WebRTC can establish connections faster when possible or more slowly, and more reliably, when necessary. The result is superior connectivity and much more reliable voice communications.