Series: Create a location

Enable emergency services for a location

When configuring Genesys Cloud for use in a call center, you must specify a location for your organization’s site and configure it for emergency services. To do so, you need to set the default ANI for calls to emergency services from this location. 

Note: If you have more than one telephony site in your organization, you must specify a location for each one. Multiple sites can use the same location.
  1. On the Location Details tab, select Configure the location for site emergency services and availability. Choosing this option enables emergency services contact information for your location.
  2. In the Emergency Number box, type the phone number that you want to use to provide emergency services contact information for your location.
  3. Select one of the following:
    • Use as the ANI only if the phone or user doesn’t have a phone number — Only use this number if no other identifying information is available.
    • Always use as the ANI — Always use this number, even if other information is available. When you select this option, any call from a phone associated with the location’s site sends this ANI to emergency services.
Note: If you plan to use this location with Genesys Cloud Voice, then the emergency number must be a number that is managed by Genesys Cloud Voice and is emergency capable. If you specify an emergency number that is not managed by Genesys Cloud Voice or is not emergency capable, then you will not be able to assign a Genesys Cloud Voice trunk to any site using this location.

For more information, see Emergency services location FAQs.

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