Create an outbound route

Genesys Cloud automatically creates default outbound routes. You can also create new outbound routes or modify existing ones.

For more information on the number plans associated with outbound routes, see  Number plan information and Add a number plan.

1. Click Admin.
2. Under Telephony, click Sites.
3. Locate and click your site on the Site Name list.
4. Click the Outbound Routes tab.
5. Click New Outbound Route.
6. Enter an outbound route Name and a Description.
7. From the Classifications list, select a classification.
8. From the Select an External Trunk list, select the appropriate trunks.
9. If you select more than one external trunk, you can specify a Distribution Pattern to define how outgoing calls are routed to available trunks.

• • Sequential - If you select Sequential, then all outgoing calls are routed to the first trunk in the list. If the first trunk reaches its capacity, then outgoing calls are routed to the second trunk and so on.
  • Random - If you select Random, then all outgoing calls are randomly distributed across multiple trunks to ensure that no single trunk is overloaded.

10. To enable the outbound route, enable the State setting.
11. Click Save Outbound Routes.