Configure the Genesys Cloud Edge Standard v1

To configure the Edge, complete these procedures in top down order:

Procedure Purpose
Unbox and setup Edge Standard hardware Unbox, and then rack mount Edge hardware. Connect network and power cables. Power on the appliance.
Assign an IP address to Edge Standard’s WAN port Add Edge to your local network by assigning it a static or dynamic IP address.
Create an external trunk Set up the SIP connection to the service provider.
Create a WebRTC phone connection trunk Set up a connection for the Genesys Cloud WebRTC phones. (Not required for SIP phones)
Create a SIP phone connection trunk Set up a connection for SIP phones, such as Polycom and AudioCodes. (Not required for WebRTC phones)
Configure a network interface for Edge Join an existing trunk to an Edge network interface.
Create a site Determine how many sites you need and add them to the system.
Create an Edge group with a phone trunk Configure a collection of Edges.
Add a new number plan (optional) Provide localized routing instructions.
Create an outbound route (optional) Modify or create outbound routes.
Configure 911 or other emergency numbers Create emergency numbers.