Change presence and status


To update your presence, change your status in user settings. For more information about statuses, see Presence, status, and activity indicators.

Note: If your administrator enabled geolocation for your organization, you can also choose to share your current location with other users. Your current location appears with your presence information.

Some features are not available to or not compatible with customers who subscribe to Genesys Cloud workforce engagement from another Genesys platform. For more information, see Workforce Engagement for PureConnect and Genesys Engage users.

Best practice recommends that users from another platform do not change their presence.

The following features are not available to users from another platform:

  • Set your status
  • Select your phone
  • Forward your calls
  • On queue and off queue
  • Choose queues to work (agents)
  • Set out of office status
  • Password preferences

To change your status:

    1. From the sidebar, select your profile picture to access your user settings. 
    2. In user settings, select your status. 
      This image shows the Presence and Status settings.
      Note: When you select some statuses, such as Busy and Out of Office, Genesys Cloud automatically sends your calls to voicemail. For more information about the types of status and presence, see Presence, status, and activity indicators
    3. Optionally, if a follows a status, you can select a secondary status. 
       
    4. Optionally, if you want to provide more information about your status, type a brief note in the What’s on your mind? field. You can also add a custom message from the edit mode in your profile.This image shows setting a message.To remind you that you have entered a custom message, quotation marks appear next to your profile picture in the sidebar. Status message indicatorThe custom message appears with your presence and status on your profile and throughout Genesys Cloud.
    5. If the status you select is Out of Office, provide the start date and time, and optionally, the end date and time. 
      1. Click Out of Office.
      2. Enable Out of Office Status.
      3. Type or select Start Date, Start Time, End Date, and End Time. If you don’t want to provide an end date, enable Indefinitely?.
      4. Click Save.

Your Out of Office presence status appears on your profile and throughout Genesys Cloud. It includes the end date if you provided one.